1. Eligibility
To access or use the Lenziva luxe website or purchase our products, you must be at least 18 years of age and legally capable of entering into binding agreements under applicable law. If you are below 18, you may use the Site only under the active supervision of a parent or legal guardian who accepts full responsibility on your behalf. By using the Site, you confirm that the personal information you provide is accurate and complete. We reserve the right to restrict, suspend, or terminate access if eligibility requirements are not met or if any misuse is detected.
2. Account Registration
Creating an account on our website allows you to access order history, track shipments, manage preferences, and complete purchases faster. You must provide correct, complete information during registration and keep your login details confidential. You are fully responsible for all activities conducted under your account. Lenziva luxe is not responsible for losses arising from unauthorized account use due to your negligence. If suspicious activity is detected, we may temporarily block or permanently disable your account at our discretion.
3. Returns & Refunds
All return and refund requests are processed strictly as per our Return & Refund Policy. Products must be returned unused, unopened, and in the original packaging. We cannot accept returns of products that have been opened, tested, used, altered, or damaged after delivery. Refunds are issued only after evaluation and approval of the returned product. Refund times vary based on your bank or payment provider. We may deny returns or refunds if policies are violated or if fraudulent return attempts are detected.
4. Order Acceptance
Your order is confirmed only after we verify product availability and successfully process your payment. We reserve the right to cancel or refuse orders at any stage due to incorrect pricing, product shortage, payment failure, suspected fraud, inaccurate shipping details, or internal system errors. If an order is canceled after payment, a refund will be issued to the original payment method. We are not liable for losses resulting from order delays or cancellations.
5. Pricing & Payment
All product prices listed on the Site are in Indian Rupees (INR) and inclusive of applicable taxes unless specified otherwise. Prices may be updated without prior notice based on market conditions, promotions, or internal policies. Payments are processed securely through reputable third-party payment gateways that follow industry-standard encryption protocols. We do not store full card details or sensitive banking information. By submitting payment information, you authorize us to charge the specified amount for the purchase.
6. Link to Third-Party Sites
Our Site may provide links to external websites, services, or payment processors for convenience. These third-party sites operate independently and have their own privacy policies, terms, and security guidelines. Lenziva luxe is not responsible for the content, accuracy, reliability, data security, or practices of any third-party website. Accessing such sites is solely at your own risk, and we encourage you to review their policies before interacting with them.
7. Reviews & User Conduct
By posting reviews, comments, or other content on our Site or social media platforms, you agree that your submissions will be honest, respectful, non-abusive, and free of offensive language. You must not post misleading, defamatory, unlawful, or harmful content. By submitting any content, you grant Lenziva luxe a royalty-free, perpetual, worldwide license to use, display, reproduce, distribute, or publish your content for marketing and promotional purposes. We may remove or edit content that violates these terms or harms brand integrity.
8. Intellectual Property
All logos, trademarks, product designs, photographs, website text, graphics, layout, videos, packaging, and digital content belong exclusively to Lenziva luxe. Unauthorized copying, reproduction, distribution, modification, or commercial use of any content is strictly prohibited. You may not claim ownership of our intellectual property or use it for personal or commercial purposes without written permission. Any violation may result in legal action.
9. Consent to Electronic Form of the Terms of Use
By using the Site, you agree that all agreements, notices, disclosures, and communications provided electronically—whether through email, website notifications, or digital documents—carry the same legal validity as printed documents. You consent to conduct transactions, receive updates, and accept terms electronically.
10. Survival
Even if your account is terminated or you stop using the Site, certain sections of these Terms continue to remain in effect. These include, but are not limited to:
• Intellectual property rights
• Limitations of liability
• Indemnity obligations
• Governing law
• Dispute resolution
These provisions survive to ensure continued protection of both parties.
11. Limitations of Liability
To the fullest extent permitted by law, Lenziva luxe is not liable for any direct, indirect, special, incidental, or consequential damages arising from the use of our Site or products. This includes but is not limited to:
• Loss of profits or business opportunities
• Product dissatisfaction or allergic reactions
• Delayed delivery or courier issues
• Technical interruptions, server errors, or website glitches
• Unauthorized access to your account or data
• Inaccuracies or omissions in product descriptions
Our total liability, if applicable, will not exceed the amount paid by you for the particular order.
12. Termination
We may suspend or permanently terminate your access to the Site without prior notice if you violate these Terms, provide false information, attempt to harm the website, engage in fraudulent activities, misuse our intellectual property, or if required by law. Upon termination, all rights granted to you under these Terms cease immediately. Sections that are meant to survive termination will continue to apply.
13. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes arising from your use of the Site, products, or policies shall fall under the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.
14. Your Responsibility
You agree to use the Site responsibly and lawfully. You must not attempt to hack, disrupt, damage, or interfere with any part of the website or its security systems. You must not upload viruses, harmful files, or malicious code. You agree to provide accurate personal and shipping information and to adhere to all applicable laws. You are solely responsible for any consequences resulting from misuse of the Site or products.
15. Dispute Resolution
In the event of a disagreement, you agree to first contact our customer support team for an informal resolution. If issues remain unresolved, the dispute shall be handled through arbitration in accordance with the Arbitration and Conciliation Act, 1996. Arbitration will be conducted by a mutually appointed arbitrator in Ahmedabad, Gujarat. Only if arbitration fails, you may pursue legal action in courts within Ahmedabad, which shall have exclusive jurisdiction. You agree not to engage in class actions or collective claims against Lenziva luxe
16. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
info.lenzivaluxe@gmail.com
WhatsApp - 8505009900
Ahmedabad, Gujarat, India
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